Mountain Harbor Resort proudly nominated Gina Golden - long-time staff member and friend to the resort as the 2013 "Star of Industry," at the annual Stars of Industry Banquet and Awards Dinner hosted by the Arkansas Hospitality Association. Nominees are recognized for their outstanding service to the hospitality industry, and for going above and beyond their call of duty. Gina is directly responsible for motivating fellow staff members and setting a wonderful example via her work ethic, compassionate attitude, and sweet patience. She continues to represent Mountain Harbor and the Tri-Pennant Family of Resorts in the highest way possible.
Gina has worked in the Harbor Guest Care Department for eight years now. She currently handles warehouse duties (the warehouse is an 8,000 square foot facility), and guest care time sheets, she assists with room inspections and takes care of housekeeping inventories. When she's not on the clock, Gina is a member of the Joplin Volunteer Fire Department. In addition to a 40-hour work week, Gina trains with the fire crew and responds to fires and other emergencies. She is currently working on her First Responder Certification, as well. The best testament to Gina's character and dedication to the company happened very recently over the Christmas holiday. During this year's surprise ice and snow, many guests were stranded here at Harbor. Gina knew from radio traffic that most staff would not make it to work to help care for the many individuals needing resort care. Gina made it as far as Harbor Road, where Harbor staff picked her up to carefully usher her down the icy highway. Without being asked, Gina didn't hesitate to spend her Christmas here at Harbor taking care of everyone else. This consideration for others is what sets Gina apart. It's a value that you can't teach people, because it has to genuinely come from inside someone.
An excerpt from her award nomination - carefully written by Pati Brown, our wonderful long-time Lodge Manager at the resort - is a wonderful way to close this great tribute to Gina: "We don’t know of anyone else who has so personified the exceptional passion, dedication and commitment in a career that has embodied excellence and integrity. We are proud to nominate Gina Golden of Mountain Harbor Resort and Spa as the "Heart of the House" Employee of the year."